Data Processing Agreement

Processor terms for business customer data.

When a business uses Introgent to handle visitor conversations, Introgent may act as a processor for that visitor data.

Processing scope

Introgent processes data needed to operate AI representatives, store conversations, maintain agent memory, provide support, and secure the service.

  • Visitor messages
  • Visitor contact details
  • Agent instructions
  • Conversation metadata
  • Support records

Security and subprocessors

Introgent uses technical and organizational controls and relies on subprocessors for hosting, database, payments, messaging, and AI model routing.

  • Access controls
  • Managed infrastructure
  • Subprocessor list
  • Incident response

Customer assistance

Introgent can help business customers respond to reasonable data access, deletion, export, and security questions related to data processed through the service.

  • Deletion assistance
  • Export assistance
  • Breach notice support
  • Subprocessor updates