Terms of service

Terms for using Introgent.

These launch terms explain expected use of Introgent accounts, AI agents, billing, and customer responsibilities.

Customer responsibilities

Customers are responsible for their agent profile content, verified knowledge, visitor communications, channel setup, and compliance obligations for their business.

  • Keep business details accurate
  • Do not mislead visitors
  • Review sensitive answers
  • Comply with applicable laws

AI limitations

AI replies can be incomplete or incorrect. Introgent should not be used as emergency support or as a substitute for licensed professional advice.

  • No emergency use
  • No medical diagnosis
  • No legal or financial advice
  • Human review for sensitive topics

Billing

AI usage may consume account credit. Paid top-ups and free credits are managed through the dashboard and may be subject to review or abuse controls.

  • Usage-based credit
  • Stripe checkout
  • Manual credit review
  • Out-of-credit suspension